Horrible customer service and treatment from a so called manager at the register. We placed an order through their online system and i got charged but the screen went blank and they failed to see my order. I waited for 40 mins and asked a guy at the beach for my order and he just kept saying its coming without checking.another 10 mins go by and nothing so i go again and surprise surprise they didnt have my order. The girl at the register asks me to pay again(!) without me having my card or cash with me(paid through the phone the previous one) i don’t understand why i had to pay again! And then asks me to contact their payment provider myself (!!!) to cancel my previous payment so that i can pay them again on the register(again whyyyy?!). I insisted that its their problem not mine and they should call. After a looong argument she calls them, they ask for my number and she goes “see?u should have called them yourself”, no apologies no nothing! And then she proceeds to take another customer on with me just standing there! Horrible experience! Its a shame to have people with 0 customer service skills handling issues like this cause their food and waiters are amazing.

My family have frequented this establishment since 2007. Yesterday I was informed by the new manager that this is not a beach bar as ad but a restaurant. As per management you may no longer sit at the restaurant have something to eat and go for swim in the sea you may only sit and eat there if you wish to swim you are obligated to rent a sunbed and if you rent their beds you may not bring your own drinks etc with you. People go there to swim in the sea we are not gonna drive there to eat and go home. Tha new 20 something manager has a condescending tone. Be warned people you will be ransomed into paying for a sunbed lol